Reply to customers instantly, capture leads and send order or booking updates automatically on WhatsApp. Vellion builds WhatsApp chatbots and workflow automation connected to your website forms, sheets or CRM.
Custom FAQ & Inquiry ChatbotsAutomated conversational bots that greet customers, provide pricing or service information, answer frequently asked questions, and collect intake details 24/7.
LEAD CAPTURE
Website Form to WhatsApp AlertsInstantly dispatch an alert to your sales team's WhatsApp the moment a prospect submits a lead form on your website or landing page.
ALERTS
Order & Booking ConfirmationsSend automated WhatsApp notifications for booking reservations, order tracking updates, and appointment reminders directly to customers.
SYNC
Google Sheets & CRM IntegrationAutomatically log incoming chat leads into Google Sheets, Zoho, or your existing customer database without manual data entry.
HANDOVER
Seamless Live Agent HandoffConfigured triggers that immediately alert a human team member when a customer requests to speak with a representative or makes a high-value inquiry.
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Who we build for
Local Businesses & Retailers
Shops and service providers in India whose customers communicate primarily through WhatsApp rather than email.
D2C & E-Commerce Stores
Stores needing automated Cash-on-Delivery (COD) confirmations, order tracking messages, and abandoned cart nudges.
Cafés, Clinics & Hotels
Venues handling high-volume daily reservations, menu requests, and appointment scheduling.
Service & Real Estate Firms
Brokers and consultants who need instant lead qualification before scheduling site visits or calls.
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Meta API pricing notice
About WhatsApp Business API Costs
Building and hosting your custom chatbot logic is billed directly by Vellion Group. Note that WhatsApp Business API messaging fees are billed directly by Meta (or your authorized Business Solution Provider) on a per-conversation model depending on category (marketing, utility, service, or authentication). We design your bot flow to keep conversation windows consolidated and cost-efficient.
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Technologies we use
WhatsApp Business APIMeta Cloud APINode.jsWebhooksGoogle Sheets APIREST APIsJSON Schema
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Build sequence
01
Flow
Map user questions, bot responses, and lead criteria.
02
Connect
Register phone number with Meta Cloud API and configure webhooks.
03
Integrate
Link bot responses to your website forms, Google Sheets, or CRM.
04
Test
QA test conversation paths and launch to customers.
Built for the Indian business context — we engineer automations on the communication channel your customers actually use every day.
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Questions, answered
Yes. For reliable, 24/7 automated bots that do not risk phone number bans, we set up official WhatsApp Business API integration via Meta Cloud API or authorized providers. We assist with Meta Business Manager verification.
Yes. When a customer types "talk to human", selects a specific menu option, or asks an unscripted question, the bot immediately flags the chat and notifies your team so a real staff member can take over seamlessly.
Yes. Whenever a prospect submits an inquiry form on your website, a webhook triggers an instant WhatsApp notification to your personal or team number with their name, phone, and requirements.
Yes. Using pre-approved utility message templates, we can trigger automated appointment reminders, payment links, and booking confirmations based on schedules in your calendar or database.
A standard FAQ and lead-capture WhatsApp bot takes approximately 1 to 2 weeks once your Meta Business account is verified.