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Vellion Group / Service Spec

IT Infrastructure Management

DOCENT‑ITM‑01
REVA
SCOPEMonitoring / Maintenance

Ongoing maintenance, updates, and optimization of your digital infrastructure. Keep your systems running smoothly with regular monitoring, security updates, and performance enhancements.

UPDATES SECURITY PERFORMANCE SERVERS UPTIME 99.9% MONITORING MAINTENANCE LAYER INFRASTRUCTURE

Fig. 1 — monitoring / maintenance / infrastructure path

99.9%Uptime
24/7System Monitoring
<1hrAvg. Response Time
100%Patch Compliance
§1

What we deliver

  • UPDATE
    Regular UpdatesScheduled patching and version upgrades across servers, apps, and dependencies, without surprise downtime.
  • SEC
    Security MaintenanceFirewall rules, access reviews, and vulnerability patching kept current against the latest threats.
  • PERF
    Performance OptimizationServer tuning, caching, and resource monitoring to keep response times fast as load grows.
§2

Why teams choose us

  • MONITOR
    Round-the-clock monitoringAutomated alerts catch issues before your users do.
  • BACKUP
    Backup & recoveryRegular backups and tested recovery plans, not just a checkbox.
  • DOCS
    Clear documentationEvery change logged, so nothing lives only in someone's head.
  • SLA
    Defined response timesA documented SLA for how fast we respond when something breaks.
§3

Technologies we use

Linux Docker Nginx AWS Cloudflare Prometheus Grafana Ansible PostgreSQL
§4

Build sequence

01

Assess

Audit current infrastructure, risks, and gaps.

02

Harden

Patch, secure, and document the environment.

03

Monitor

Set up alerting and monitoring dashboards.

04

Maintain

Ongoing updates, tuning, and incident response.

Full lifecycle management — from initial audit to daily monitoring and every patch in between, we handle everything.
§6

Questions, answered

Servers, hosting environments, databases, networking, and the applications running on top of them — anything that needs to keep working, quietly, every day.
Yes. Monitoring and alerting run continuously, with an agreed response time even outside normal hours for critical issues.
In most cases we work with your existing hosting and servers. Migration only comes up if the current setup genuinely can't support what you need.

Ready to stop firefighting your infrastructure?

Let's get monitoring and maintenance running quietly in the background.

Get in touch